Client Service Representative
Company: Heartland Veterinary Partners LLC
Location: Des Plaines
Posted on: October 22, 2024
Job Description:
Practice:
We at have more than 90 years of combined experience, offering a
wide range of veterinary services. Our caring staff provides many
services to your furry friends, such as wellness exams, boarding,
nail trimmings, surgical and dental services.
Position Purpose:
Reporting into the Practice Manager, the Client Service
Representative (CSR), provides an exceptional experience to our
clients during every interaction. In addition to continually
engaging the client, the CSR performs practice administrative tasks
such as record maintenance and appointment tracking. The CSR
manages practice reception (visitor and telephone), maintenance of
veterinary medical records, accounts maintenance, cash processing,
data entry, word processing and mail services. The CSR applies
practical knowledge of practice processes and services, the basic
rules and regulations governing visitors and animal patient
treatment, and veterinary record requirements and terminology to
ensure every patient is well-cared for and every client has an
exceptional experience.
Credentialed Technician Competencies:
Patience & Compassion: Remaining
professional while still making Doctors, teammates, clients, and
patients feel as comfortable as possible regardless of the
situation or challenges presented. Responding quickly and calmly to
crisis while maintaining a high standard of patient
care.Collaboration & Teamwork: Carefully coordinating actions with
Doctors and practice team members. Providing feedback appropriately
and in a timely manner. - Quickly incorporating feedback to ensure
positive results. - Sharing ideas and being open to other's
ideas.Communicating: Conveying instructions to clients and
teammates to ensure successful patient care.Active Listening:
Following the instructions of Doctors and sometimes patient owners.
Picking up the needs of Doctors and teammates based on prior
experiences and feedback.Organization Skills: Clear tracking of lab
specimens, medications, patient instructions, workflow, and other
job-related items while managing multiple patients and
clients.Client Satisfaction: Ensuring all activities and
interactions result in the highest level of client
satisfaction.
Essential Responsibilities:
Leads practice opening and closing
procedures per Practice Manager instructions and practice
procedures.Ensures all public areas are clean and presentable for
patients; cleans and straightens areas including the front desk,
reception area, waiting area, office, public bathroom(s) and exam
rooms.Processes cash, checks, charge card payments and credit
account payments.Schedules appointments for the clinic adhering to
practice and Doctor preferences and ensure appropriate
workflow.Assists in the updating of client/patient files, as
needed.Prepares and sends client correspondence.Sends reminder
notices to clients for periodic notifications; conducts re-calls to
clients on a timely basis from a call back list.Performs a backup
of the computer system on a regular basis, as directed.Performs and
oversees the performance of posting daily business.Welcomes clients
and patients to the practice with a warm and friendly demeanor and
ensures an excellent experience during the practice visit.Answers
incoming telephone calls applying proper telephone
etiquette.Presents clients with medications, instructions, new
client kits and any other take home items.Handles emergency
situations with great care, patience, and following established
clinic policies and procedures.Addresses client concerns in a calm
appropriate manner, ensuring every experience ends in
satisfaction.
Requirements/Qualifications:
Ability to work on weekends as
requiredHigh school diploma or equivalentPrevious veterinary
experience preferredClient satisfaction references
preferredPractices OSHA safety techniques including proper PPE
Benefits Offered:
Paid time offHealth insurance; dental
insurance; vision insuranceRetirement benefits or accountsBonus
incentiveFlexible work schedulesCareer and professional
developmentEmployee Assistance ProgramEmployee Referral Program
-Benefits offered may vary depending on full or part time
employment status according to company policy. -
Pay Range:
USD $15.00 - USD $20.00 /Hr.
Keywords: Heartland Veterinary Partners LLC, Glenview , Client Service Representative, Other , Des Plaines, Illinois
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